Frequently asked questions
What is LumenCharge and what do you do?
LumenCharge is an electric vehicle charging infrastructure provider building a reliable charging network for individuals, fleets, logistics companies, and businesses. Our mission is to accelerate EV adoption by making charging accessible, fast, and dependable.
How do I locate a LumenCharge station near me?
You can find nearby charging stations through the LumenCharge mobile app. The app shows real-time availability, charger type, and pricing.
What types of electric vehicles can charge at LumenCharge stations?
LumenCharge stations support globally recognized industry-standard connectors commonly used by most electric vehicles, including fast DC chargers and standard AC chargers adopted by major EV manufacturers including companies like Tesla, BYD, Nissan, and other Chinese and European brands.
As long as your connector is GB/T, Type 2 or NACs, you can charge at any of our stations. Our chargers also support adapters.
How long does it take to charge an Electric Vehicle (EV)?
Charging time depends on:
Battery size
Current battery level
Charger type
Typical charging times:
Fast DC charging: 20–60 minutes for up to 80%
Standard AC charging: 3–8 hours
Fleet charging schedules can also be optimized for overnight charging.
How much does EV charging cost?
Charging costs are based on the amount of electricity consumed (kWh). Prices may vary by location and charger type. The exact cost is shown in the app before you start charging.
EV charging is often significantly cheaper than fueling petrol or diesel vehicles over time.
How reliable are LumenCharge stations given power challenges in Nigeria?
LumenCharge stations are designed with hybrid power systems that combine:
Grid electricity
Solar energy
Smart energy management systems
This ensures higher uptime and reliable charging even in areas with inconsistent grid power.
How do I start a charging session?
To start charging:
Download and log in to the LumenCharge mobile app.
Locate a nearby station.
Plug your vehicle into the charger through the connector on the charger.
Start the session via the app or by scanning the QR code on the charger or click on Start Charging on the app – if you are able to identify the connector.
Do I need an app to charge my vehicle?
Yes. The LumenCharge app allows you to:
Locate nearby chargers
Check availability in real time
Start and stop charging sessions
Track charging history
Make secure payments
You can also scan the QR code on the charger to begin a session quickly.
Can businesses partner with LumenCharge to host a charging station?
Yes. LumenCharge partners with:
Fuel station operators
Retail chains
Real estate developers
Fleet operators
State governments
Partners can earn revenue from EV charging while attracting more customers to their locations.
Does LumenCharge support EV fleets and commercial vehicles?
Yes. LumenCharge provides charging solutions for:
Logistics companies
Ride-hailing fleets
Electric buses
Corporate vehicle fleets
Fleet partners benefit from dedicated chargers, energy monitoring, and billing management.
How safe is EV charging?
EV charging stations are built to international safety standards and include:
Automatic shutdown protection
Temperature monitoring
Surge protection
Certified charging hardware
Modern EV charging systems are designed to be safe in public environments.
What happens if all chargers at a station are occupied?
The LumenCharge app shows real-time availability so you can:
Locate the nearest available charger
Navigate to another nearby station
Join a queue or reserve a charger at selected locations.
How can I install a LumenCharge charger at my property or business?
You can partner with LumenCharge buy your own (byo) if you:
Own a commercial location
Manage a residential estate
Operate a fuel station
Manage fleet depots
Our team will assess:
Power availability
Traffic potential
Installation feasibility
You can contact us on +2348034157954 or via the website partnership form.
What should I do if a charging station is not working?
If you experience any issues:
Report it through the LumenCharge app, or
Contact our support team directly by calling +234 707 688 5010.
Our technical team monitors stations remotely and works to resolve issues quickly.
